privacy policy

Atlantis Travel Privacy Policy

This privacy policy sets out how uses and protects any information that you give Atlantis Travel of London LTD when you use this website.

Atlantis Travel of London LTD is committed to ensuring that your privacy is protected. We are committed to and follow the principles of data protection and we have implemented data security by design to keep your details safe. The data protection principles require that personal data shall be

  • processed lawfully, fairly and in a transparent manner
  • collected for specified, explicit and legitimate purposes
  • adequate, relevant, and limited to what is necessary
  • accurate and, where necessary, kept up to date;
  • kept in a format which permits identification of data subjects for no longer than is necessary
  • processed in a manner that ensures appropriate security of the personal data,

Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Atlantis Travel may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1 May 2018.

Where do we get your data from?

Your data is obtained from our Atlantis Travel booking form and order processes.

What we collect

We may collect the following information about you:

  • Your name, email address, address, telephone number, date of birth, your hotel room preferences, loyalty membership details, frequent flyer membership details, payment details, your reasons for travel (such as for a wedding, birthday or anniversary), meal and other travel preferences or dietary requirements and, if necessary, information about your health to the extent that it’s relevant to your fitness to fly, your holiday itinerary or to provide you with special assistance (where you provide your consent)
  • Identification documents. If you are travelling on a route requiring Advance Passenger Information, your passport or identity card details including your passport number, the country in which your passport was issued and the expiry date
  • Details about the services you ask us to arrange for you. Your travel details, including details of your travel itinerary, where you are flying from and to, your booking information, any onward travel details if relevant (for example if you need our assistance for a connecting flight, if you’ve booked transportation or a tour through us), details of experiences or excursions booked through us, your baggage requirements, any upgrade information, seat preferences, meal preferences or requirements, details of any special assistance you might need from and any other information relevant to enable us to provide you with the travel or other services that you’ve asked us to arrange for you
  • Your interactions with us. Information about your interactions or conversations with us and our staff, including when you make enquiries, comments, complaints or submit feedback to us (whether formally via email or simply verbally to our staff); If you contact us in order to obtain more information about our products or services we will collect information about you so that we can reply and fulfil your information request.
  • Information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We collect information about you to respond to your enquiry, process your travel reservations and to manage your account. We may, as a matter of law, and without requiring notice or consent, use your information for crime and fraud prevention, systems administration within Atlantis Travel of London LTD and to monitor and/or enforce our compliance with any regulatory rules and codes.
  • We may share your information with suppliers, such as hotel, airline, car rental, and activity providers, to fulfill your travel reservations. Please note that these suppliers also may contact you directly as necessary to obtain additional information about you to facilitate your travel reservation.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.

What we don’t do with your personal information.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

How long do we retain your information?

We only hold your personal information to process your enquiry, keep in touch with you and process your data when contracted by you to do so. We regularly review our personal and private data storage and use data minimization at all times to limit the data we hold. We keep data only as long as is necessary and in accordance with UK law.

International Transfer of Your Data

Your information may be transferred by Atlantis Travel of London Ltd to any country, including countries outside of the European Economic Area (EEA), for the necessity of fulfilling your travel arrangements, or for storage and administration of the data. The purposes and processing associated with any such transfer will comply with applicable data protection regulations.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added, and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Marketing

We will only contact you with marketing information about our products and services which we feel maybe of interest to you by legitimate business means and always comply with the The Privacy and Electronic Communications Regulations (PECR). You have the right to opt out and amend your details at any time. Please contact us on unsubscribe@atlantistravel.co.uk

On what grounds will we process your information?

We will use your information for the purposes listed above, either:

  • For the performance of your contract with us and the provision of our services to you;
  • To comply with a legal obligation, we have;
  • For our legitimate interests (we explain what we mean by this below);
  • To protect your vital interests;
  • With your consent (please see your rights below in relation to consent that you provide to us);
  • For establishing, exercising or defending legal claims; and for reasons of substantial public interest.

Under what lawful basis?

If contractual basis - provide possible consequences of failing to provide the personal data.

By “legitimate interests” we mean our interests in conducting and managing our business activities and to ensure that we are providing the best service and experience for you and our customers.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at amanda@atlantistravel.co.uk

Your rights including access to your information and correction.

We want you to be sure about your data rights, and these are the rights for individuals:

  • The right to be informed
  • The right of access
  • The right to rectification
  • The right to erasure
  • The right to restrict processing
  • The right to data portability
  • The right to object
  • Rights in relation to automated decision making and profiling.

If you have given us your explicit consent to process your data you can withdraw this at any time, where relevant please contact us if you would like to do this.

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate. You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us at the following address amanda@atlantistravel.co.uk

How to contact us, we are the Data Controller

Please contact us if you have any question s about our privacy policy or information we hold about you:

If you are unsatisfied with the way we have processed your data please do let us know immediately, we take your feedback seriously and will do everything we can to help.

You also have the right to lodge a complaint with the data supervisory authority the Information Commissioner's Office: https://ico.org.uk/concerns/

It is advisable to have a complaints procedure in place. YOUR RIGHTS WHERE YOU HAVE PROVIDED US WITH YOUR CONSENT TO USE YOUR PERSONAL INFORMATION


Atlantis Travel are fully accredited bonded and licensed travel agents with CAA, IATA, ABTA and PSARA